What colour carpets do you have available to put on the steps?
Currently we have 3 carpet colours available – dark grey, medium grey and black.
How long will it take to get my order once I place it?
Our leadtime is 7-10 working days from when the deposit reflects in our bank account. However, if possible, we do try to get the orders out sooner.
How do I know if I should buy a Steep Step or a Low Slope?
There are two factors to consider when choosing the correct step.
1) Their age – If your baby is still a pup, then they will be able to handle most of the steps we make. Although it would be prudent to think about when they are older. Do you want to buy another set of steps later on or use what you already have?
2) Their breed – Some doggies might be fine now with normal steps. However, some breeds develop ailments as they get older preventing them from using a steep step. Or in the case with the smaller shorter legged fur babies; steep steps put strain on their backs and they can’t lift their legs high with age.
Do you deliver?
We definitely can deliver at an additional fee.
When placing your order, you need to provide us with you physical address, and we’ll work out the fee for you.
I can’t find a step the same height as my bed.
The steps don’t need to be the exact same height as your bed. The last step onto the bed can be the bed itself.
Example : If your bed is 700mm; you have two options for steps.
1) The 4 step steep @ 640mm which means they climb 60mm from the last step onto the bed.
2) The 5 step low slope @ 600mm which means they climb 100mm from the last step onto the bed.
As long as the last climb onto the bed is not more than 160mm if buying a Steep or 120mm if buying a Low Slope then you will be fine.
Do you stain or paint the steps?
Yes, we can stain or paint the steps. However there is an additional cost involved. We can basically do any colour you want, but it is always best to check with us what is in stock at the time. If it is a colour we don’t have on hand, then the leadtime will change for your order. If you would like us to paint the steps for you; the process would be streamlined greatly if you were to select the colour from the start. You can get a colour swatch from any paint manufacturer of the exact colour you looking for, provide us with the make and code & we’ll then be able to work from that and match the colour.